Attribute to “High-Reliability Organization”

Quoted from the book Judgment Calls: 12 Stories Of Big Decisions And The Teams That Got Them Right, Chapter 1: NASA STS-119–Should We Launch? Case

In a recent study, Karl Weick and Kathleen Sutcliffe note five attributes of high reliability organization (such as firefighter team, hostage negotiation team, etc. because their price for failure is high):

  1. Commitment to tracking small failures
  2. Ability to recognize and understand complex issues
  3. Real attention to frontline (operational) workers
  4. Ability to learn from and rebound from errors
  5. Ability to improvise effective response to crisis

A major barrier they constantly fight to overcome is complacency and arrogance.